About API Route

Our vision

To make frontier models affordable and within everyone's reach.

What API Route is

• API Route gives you one Base URL and one API key to call GPT, Claude, Gemini, DeepSeek, Qwen, Kimi, and other supported models.
• It adds multi-provider routing with automatic failover, transparent per-model pricing (input, output, cache, and per-call), usage logs, and a public model status page.

Who runs it

• API Route is operated by an independent developer. We are not yet a registered company, and we do not pretend to be a larger organization.
• This service exists because, as a developer, I was repeatedly burned by third-party AI APIs: opaque pricing, silently swapped models, and small providers that disappeared with prepaid balances. I wanted an alternative whose claims can actually be checked.

Our commitments

• Transparent pricing: every model lists its input, output, cache, and billing unit on the pricing page, matching your usage logs; a public pricing API is available.
• No model swapping: the model ID you request is the model you call; our API integrity inspector lets you audit this yourself.
• Refundable unused balance: unused self-purchased balance is refundable on request (see the refund commitment below); promotional credit is not refundable.
• Data boundaries: your data is used only for routing, billing, troubleshooting, and abuse prevention — never for model training. See the Privacy Policy.
• Visible status: the status page publishes 90 days of per-model probe history, so you can check availability before you buy.

How to verify us

• Third-party listings: API Route is a built-in provider in the official Docker Agent docs, has a Dify Marketplace plugin (Verified), a merged LangChain docs PR, and 74 merged integration pull requests across open-source projects.
• Our own tools: the status page (90-day probes), the API integrity inspector, an OpenAPI reference, and a public pricing API.
• Independent directories: third-party profiles such as HowToken and CCNavX publish separate listings you can cross-check.

Security

• API keys are stored server-side and are shown only once at creation; a full key is never returned to the browser afterward.
• Prompts, inputs, and outputs are not used to train models. Data is used only for routing, billing, troubleshooting, and abuse prevention.
• Session replay (Microsoft Clarity) runs only on public pages after consent; sign-in, payments, chats, keys, logs, and admin areas are excluded.
• To report a vulnerability or security issue, email support@api-route.com.

Current limits

• We do not yet offer registered-company contracts, enterprise invoices, bank-transfer payment, or SOC 2 certification; these are next on our roadmap. If you need an SLA, invoice, or contract, see the Enterprise page or contact us directly.
• The service depends on third-party upstreams and infrastructure. Availability and model behavior can change, and multi-route failover reduces — but does not eliminate — single points of failure.

Refund commitment

• Unused self-purchased balance is refundable on request. Promotional or registration credit is non-refundable and has no cash value.
• Within 30 days of your first top-up, if you are not satisfied, the unused self-purchased balance is fully refundable. After that window, unused self-purchased balance remains refundable, less any third-party payment processing fees.
• Used balance is not refundable. Refunds are returned by the original payment method where possible, normally within 3–7 business days; otherwise we will agree on an alternative.
• To request a refund, email support@api-route.com before opening a dispute or chargeback so we can verify the unused balance.

Contact

• Support, billing, legal, and policy questions: support@api-route.com.
• We aim to respond within 24–48 hours on business days.

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